Shipping & Returns Policy

Effective Date: February 2025

Abraxas LLC
📍 30 N Gould St Ste R, Sheridan, WY 82801, USA
📧 info@abraxas.click
📞 +1 (307) 674-1915

At Abraxas LLC, we strive to make every order experience smooth, reliable, and transparent. Below you’ll find everything you need to know about how we ship products and handle returns.

Shipping Details

1. Shipping Coverage

At this time, we deliver orders within the United States only. We are working toward expanding our reach to international destinations in the future.

2. Order Processing

Orders are typically prepared within 1 to 3 business days.

Orders placed later in the day may be processed on the next business day. Weekends and public holidays are not included in processing times.

3. Delivery Estimates

After your order has been shipped, estimated delivery times are:

• Standard Shipping: approximately 5–8 business days
• Express Shipping: approximately 2–4 business days

Please note that these are estimated timeframes and may vary depending on external factors.

4. Shipping Fees

Shipping costs are automatically calculated during checkout based on your location and order size.

From time to time, we may offer promotional free shipping — announcements will be made on our website when available.

5. Tracking Information

Once your order has been dispatched, you will receive an email containing your tracking number. This allows you to follow your package through the carrier’s system.

6. Delivery Responsibility

After a shipment is marked as delivered by the carrier, responsibility transfers to the customer.

If your package cannot be located, we recommend contacting the shipping provider directly. If needed, our support team can assist you with next steps.

Returns & Exchanges

1. Return Eligibility

We accept returns and exchanges within 14 days of delivery, provided the item meets the following requirements:

• Item must be unused and in original condition
• All tags must remain attached
• Product must not be marked as final sale

Returns that do not meet these criteria may not be approved.

2. Non-Returnable Products

Certain items are not eligible for return, including:

• Final sale or clearance items
• Intimate apparel, bodysuits, or swimwear
• Gift cards
• Items showing signs of wear, damage, or alteration

3. Exchanges

If you need a different size or style, contact us within the return window. We’ll assist you in arranging an exchange, depending on product availability.

4. Refund Policy

Once your return is received and inspected:

• Approved refunds will be issued within 5–10 business days
• Refunds will be sent to your original payment method
• Original shipping charges are non-refundable unless the return is due to our error

5. Return Process

To initiate a return:

1. Email info@abraxas.click with your order number and reason for return
2. Wait for approval and return instructions
3. Ship the item back securely
4. Once received, we will confirm your refund or exchange

Need Help?

If you have any questions regarding shipping, delivery, or returns, our team is here to assist you.

Abraxas LLC
📧 info@abraxas.click
📞 +1 (307) 674-1915